Return Policy

Overview

At Naturalshop, we understand that plans can change. This Return Policy outlines our cancellation, refund, and return procedures for tour bookings and services.

This policy applies to all tour bookings and services purchased through our website or directly with us. By making a booking, you agree to the terms outlined in this policy.

Return Period

You may cancel your tour booking and request a refund within the following timeframes:

• 7 days or more before the tour date: Full refund available
• 3-6 days before the tour date: 50% refund available
• Less than 3 days before the tour date: No refund (except in special circumstances)
• No-shows or missed tours: No refund

The return period is calculated from the scheduled tour date and time. All cancellation requests must be submitted in writing via email or through our contact form.

Return Conditions

To be eligible for a refund, the following conditions must be met:

• Cancellation request must be submitted within the applicable return period
• Request must be made by the person who made the original booking or an authorized representative
• Booking reference number must be provided
• Tour must not have already commenced
• No violation of our Terms of Use or acceptable use policies

We reserve the right to deny refunds if these conditions are not met or if there is evidence of fraud or abuse.

Return Shipping Costs

Since our services are primarily tour experiences rather than physical products, shipping costs typically do not apply. However, in cases where:

• Physical materials or merchandise are included with your booking
• You need to return physical items received as part of a tour package

The following applies:

• If the return is due to our error or a defective item, we will cover all return shipping costs
• If the return is due to your cancellation within the eligible period, return shipping costs (if applicable) will be deducted from your refund
• For returns outside the eligible period, you are responsible for all shipping costs

Contact us for specific information about return shipping if physical items are involved in your booking.

Return Process

To initiate a return or cancellation, follow these steps:

1. Contact Us: Send a cancellation request via email to callbackY3mxs9K1m or call us at +1 (415) 760-9681
2. Provide Information: Include your booking reference number, tour date, and reason for cancellation
3. Confirmation: We will confirm receipt of your request within 24 hours
4. Review: We will review your request and determine eligibility for a refund
5. Processing: If approved, we will process your refund within 7-10 business days
6. Notification: You will receive email confirmation once your refund has been processed

For physical items (if applicable), you will receive return shipping instructions. Items must be returned in their original condition and packaging.

Non-Returnable Items

The following items and services are generally non-returnable and non-refundable:

• Tours that have already commenced or been completed
• Special event tours or limited-availability experiences that cannot be resold
• Custom or personalized tour packages created specifically for your group
• Gift certificates or vouchers (subject to their specific terms)
• Services that have been fully consumed or utilized
• Bookings cancelled less than 3 days before the tour date (except in special circumstances)

However, we may make exceptions for special circumstances such as medical emergencies, severe weather, or other situations beyond your control. Contact us to discuss your specific situation.

Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations, including:

• California Consumer Protection Laws
• Federal Trade Commission (FTC) regulations
• Distance Selling Regulations (where applicable)
• Consumer Rights Act provisions

Your statutory rights are not affected by this policy. If you are located in a jurisdiction with specific consumer protection laws that provide greater rights than those outlined here, those laws will take precedence.

If you believe your consumer rights have been violated, you may file a complaint with:

• California Department of Consumer Affairs
• Better Business Bureau
• Federal Trade Commission
• Your local consumer protection agency

Cancellation Policy

Our cancellation policy applies to all tour bookings and is designed to be fair to both customers and our business:

Cancellation by Customer

If you need to cancel your tour booking, please contact us as soon as possible. Our cancellation policy is as follows:

• 7 days or more before the tour date: Full refund
• 3-6 days before the tour date: 50% refund
• Less than 3 days before the tour date: No refund (except in special circumstances)
• No-shows: No refund

All cancellation requests must be submitted in writing and confirmed by us. Refunds will be processed according to the schedule outlined in the Refund Procedure section.

How to Cancel

To cancel your booking, please contact us via:

• Email: callbackY3mxs9K1m
• Phone: +1 (415) 760-9681

Please provide your booking reference number and the date of your scheduled tour.

Rescheduling

We understand that circumstances can change. If you need to reschedule your tour:

• Rescheduling requests made 48 hours or more before the tour: No fee
• Rescheduling requests made less than 48 hours before the tour: Subject to availability and may incur a fee
• Tours can typically be rescheduled once without penalty, subject to availability

Cancellation by Naturalshop

We reserve the right to cancel tours due to:

• Severe weather conditions
• Insufficient number of participants
• Guide illness or emergency
• Unforeseen circumstances beyond our control

If we cancel your tour, you will receive:

• A full refund of your tour fee, or
• The option to reschedule to another available date at no additional charge

Refund Procedure

Once your cancellation request is approved, we will process your refund according to the following procedure:

Processing Timeline

• Approval: Refund approval typically occurs within 1-2 business days of receiving your cancellation request
• Processing: Approved refunds are processed within 7-10 business days
• Credit Card Refunds: Refunds to credit cards may take 5-10 business days to appear on your statement after processing
• Bank Transfer Refunds: Bank transfers may take 7-14 business days to appear in your account

Refund Method

Refunds will be issued to the original payment method used for the booking:

• Credit card payments will be refunded to the same card
• Debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account
• PayPal payments will be refunded to the PayPal account used

If the original payment method is no longer available, contact us to arrange an alternative refund method. Additional verification may be required.

Refund Amount

The refund amount will be calculated based on:

• The cancellation timeframe (as outlined in the Return Period section)
• Any applicable fees or charges
• Return shipping costs (if applicable)
• Processing fees (if any, will be clearly disclosed)

Confirmation

You will receive email confirmation once your refund has been processed, including:

• Refund amount
• Expected processing time
• Transaction reference number
• Contact information for inquiries

If you do not receive your refund within the expected timeframe, please contact us immediately with your booking reference number.

Weather Policy

Our tours operate in light rain. In case of severe weather that makes the tour unsafe or significantly impairs the experience, we will offer you the choice to:

• Receive a full refund
• Reschedule to another date

Special Circumstances

We understand that emergencies and unforeseen circumstances can arise. If you have a special situation, please contact us to discuss your options. We will do our best to accommodate reasonable requests on a case-by-case basis.

Group Bookings

Group bookings may have different cancellation terms. Please refer to your group booking agreement or contact us for specific details regarding your group reservation.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued booking and use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

For questions about cancellations, refunds, or rescheduling, please contact us at:

Email: callbackY3mxs9K1m
Phone: +1 (415) 760-9681
Address: 132 2nd Ave, San Francisco, California 94118, USA